About us

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Helpful Holidays Team '- a chance to unwind, relax and be happy.'

Welcome to Helpful Holidays, a family business founded 32 years ago. We're based at the heart of the West Country, in Chagford within the Dartmoor National Park. We know the West Country and the holiday cottages we let very well and our excellent team of 40, who help arrange over 16,000 holidays a year, retains a 'small firm' ethos where customers come first. More than 60% of our bookings are from previous customers, their friends, relatives and work colleagues, and 99.6% of customers who responded to our questionnaires this year said they would recommend us to friends.

Our job is simple - to do all we can to make sure you have happy holidays. We do so by being very honest and straightforward. By publishing clear photos and accurate descriptions and by having knowledgeable staff to advise you who are not rewarded with sales commission. By carefully and regularly inspecting cottages (see Star ratings) and upholding our industry-leading standards of quality. By never overpromising (if anything, we understate) and absolutely delivering on the expectations we raise. This approach has earned us a faithful and growing fan club.

The web has given us a fantastic opportunity to ‘tell it like it is’: dozens of photos, mapping, information about local areas, personal recommendations, online availability and booking. But you can also chat to an unbiased, expert, sympathetic and trustworthy person to ask, "Do you think this is the right place for me? Will I be happy there?" and from whom you will get a straight answer.

You don’t have to take our word on this - have a look at the growing list of Awards we’ve won, the Press Coverage section to see what the press say about us and our Events section for details of organisations we support. There’s more information on our Eco and Ethical page too. To keep up to date with our news and views and special offers, follow our tweets on Twitter or find us on Facebook.

If you need help, email help@helpfulholidays.com or call us on 01647 433593.

We look forward to helping you.

Moray Bowater

Watch the video about us and our holiday cottages


Our Olympian
Our Olympian
Our Olympian
Our Olympian
Read about our sponsorship...


Snaps

View our snaps archive

Events

View our events archive

Press Coverage

View our press coverage archive

The Helpful Holidays Team...

Moray Bowater
Moray Bowater
Managing Director
Linda McKeown
Linda McKeown
Director
Gill Nicholls
Gill Nicholls
Property Manager
Melanie Cassidy
Melanie Cassidy
Property Manager
Gaby Wakley
Gaby Wakley
Property Manager
Katie Treseder
Katie Treseder
Property Manager
Beverley Plunkett
Beverley Plunkett
Property Manager
Mark Johnson
Mark Johnson
Company Accountant
Jon Vernon
Jon Vernon
IT Manager
Caroline Kershaw
Caroline Kershaw
Website Development Manager
Adrian Raymond
Adrian Raymond
IT Support Technician
Ailsa Saville
Ailsa Saville
Property Inspection Manager
Mark Thompson
Mark Thompson
Property Inspection Manager
Jackie Dawes
Jackie Dawes
Senior Marketing Manager
Adrian Innocent
Adrian Innocent
Marketing Manager
Helen Hayes
Helen Hayes
PR Manager
Christine Phillips
Christine Phillips
Marketing Assistant
James Webb
James Webb
Deputy Sales Office Manager
Rikki Bennett
Rikki Bennett
Data Integrity Manager
Mandy Howard
Mandy Howard
Booking & Cancellations Advisor/Accounts Assistant
Nicky Heyworth
Nicky Heyworth
Customer Support Manager
David Hall
David Hall
Helpdesk Manager
Izabella Osborne
Izabella Osborne
Booking Advisor/Helpdesk Assistant
Jessica Briggs
Jessica Briggs
Booking Advisor/Market Research
Amanda Stocks
Amanda Stocks
Booking Advisor
Sasha Knight
Sasha Knight
Booking Advisor
Rebecca Mellor
Rebecca Mellor
Booking Advisor
Michelle Mortimore
Michelle Mortimore
Booking Advisor/Booking Confirmations Assistant
Carol Potter
Carol Potter
Booking Confirmations Manager
Diana Wadman
Diana Wadman
Booking Confirmations Assistant
Sarah Mortimore
Sarah Mortimore
Booking Confirmations Assistant
Melanie Pascoe
Melanie Pascoe
Health and Safety Manager
Kim Stoodley
Kim Stoodley
Receptionist
Sylvia Louis
Sylvia Louis
Administrator
Wendy Hicks
Wendy Hicks
Brochure Requests


Which? Best Provider 2014

Helpful Holidays Brochure 2015

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